Customer FAQ
Storehouse Flats run true to size?
What is your return and exchange policy?
- We have found sizing to be somewhat flexible with these amazing shoes! For the majority of customers, they find them to run very true to their normal shoe size. If you’re a half size, size up
- With that in mind, when purchasing our oil tanned flats, many customers prefer the size up from their normal shoe size. They still remain the top selling leather across 5 years.
- Our shoes are a minimalist flat designed to give your toes a bit of space by making the toe box a little wider. They are low profile barefoot shoes. If you are needing arch support or need to add an insert, they are spacious enough for that.
- To check out the reviews of other customers please join our Facebook Group. The shoe reviews are in the albums section! They can be very Helpful for you!
How do I care for my Storehouse Flats?
- They are easily cleaned with a damp cloth. You may use a leather waterproofer or suede cleaner. Each listing gives care suggestions depending on the leather
When will my order ship?
- Shoes ship in 1-3 business days
What is your return and exchange policy?
- Here at The Storehouse Flats, we like to keep things simple. We take returns/exchanges within the first 7 days after your shoes show as delivered. Shoes can be returned/exchanged if they are unworn and in original condition. Please use this link for an exchange or refund help! Customer Service
- Shoes purchased from the Final sale/ Retired Collection, are NOT able to be returned.
- Please note: If shoes are returned and appear worn, you will not receive a refund and you will forfeit your shoes.
- Shipping is not refunded for returns
- AFTER receiving the shoes, you have 15 DAYS for them to get to us for a return., IF YOUR ORDER IS RETURNED within 15 days of delivery THERE IS A 30% RESTOCKING FEE DEDUCTED FROM YOUR RETURN AMOUNT.